SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of glowgw (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://glowgw.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
the light is awesome, even tho i was kind of scared for a moment because of the way box looked like, but it's fine. no cracks or anything, all functions work as well. as of now i'd recommend it!!
Look great
Very reasonably priced, works fine. I like the effects of the light. Easy to use with usb plug. Would recommend this item.
good just like photo
I wish the light projected more of the room but it’s still really pretty and I like it
as in pictures happy
Lights up well and looks classy. Arrived in good condition and looks better than the photo. The item has adjustable brightness too, which is really awesome: My family loves it.
so pretty! I love it it's really bright and has a lot of different colors, the only downside I'd say is that your can't unplug the chord from the actual light so if you want a longer USB you just have to plug that one into an extension chord.... not a huge deal tho. that's what I had to do because I wanted the lamp high up and it didn't reach
it just looks absolutely stunning.
It arrived quickly but came broken. the light still works, but it doesn't rotate or for the water ripple effect, which was the only reason I bought it. the lid is non removable, so I can't fix it either, and when you pick it up, it makes a loud clanging noise from inside where the thing broke off
Very cool! Reach out to me for more reviews if needed.
Great cost benefit, the product is very beautiful.
Wonderful product. I indicate the store and the product. I just didn't post videos or photos, because it was a gift.
actually so beautiful photos will never do it justice
The light is all platsik, it was in Poland in 4 days! Shines beautifully, I am very pleased RECOMMEND!
One sign does not work
Cheap build, but looks pretty when lit
Rlly cute!! Looks exactly like the picture and fast delivery!!!
quick shipping, great quality , work like pictures
quick shipping looks amazing!!
very satisfied
I haven’t received my order
Cute lamp very relaxing good size and design recommended
Complies with the description, all colors with remote control, intensity regulation and connects via USB. The materials are inexpensive both in the construction and in the cable, which is expensive for the materials used.
Like in photo, good quality and fast delivery